Last updated: 13 Oct 2026
1. Who this policy covers
This policy applies to buyerlogic.com.au ("Buyer Logic", "we", "us", "our"), a website operated by The Shoreline Agency (ABN 89 082 898 643), a licensed buyer's agency operating in the Illawarra region of New South Wales.
Buyer Logic does not process payments or handle money transactions of any kind. This policy covers the personal information we collect through the site's forms, downloadable tools and newsletter signup.
2. What we collect
We collect:
- Contact details you give us when you request a download, send an enquiry or subscribe: name, email address, and phone number where provided
- Newsletter subscription details, if you sign up
- Technical and usage data: IP address, browser type, pages visited and referring site, collected automatically through cookies and Google Analytics
Our calculators and tools are downloadable files that run on your own device. We do not receive or store the figures you enter into them.
3. How we collect it
- Directly, when you complete a form, request a download or subscribe to our newsletter
- Automatically, through cookies and website analytics when you browse the site
4. Why we collect it
We use your information to:
- Provide and improve the tools and content on this site
- Respond to enquiries you send us
- Send you our newsletter and related property market content, if you have opted in
- Follow up with you about buyer's agent services, where relevant to your enquiry
- Meet legal and regulatory obligations
We do not sell your personal information to third parties.
5. Who we share it with
Buyer Logic is operated directly by The Shoreline Agency, so there is no separate business receiving your data. Your information may be shared with:
- Zoho, our CRM provider, which stores and processes your contact and enquiry data on our behalf. Our Zoho account is hosted in Australia.
- Microsoft (Outlook and Microsoft 365), which we use to send and receive email. Our Microsoft 365 data is held in Australia.
- SiteGround, which hosts this website on servers in Sydney, Australia.
- Google, through Google Analytics, which collects usage data about how the site is used.
- Regulatory or law enforcement bodies, where required by law.
Google Analytics may process data outside Australia, including in the United States. We take reasonable steps to ensure that overseas providers handle personal information consistently with the Australian Privacy Principles.
6. Newsletter and marketing consent
We only send marketing emails, including our newsletter, to people who have actively subscribed by submitting the signup form on this site. This is express consent under the Spam Act 2003 (Cth).
Every marketing email we send will:
- Clearly identify The Shoreline Agency as the sender
- Include a working unsubscribe link, actioned within 5 business days of your request
You can unsubscribe at any time using the link in any email, or by contacting us at info@theshorelineagency.com.au.
7. Data storage and security
Your contact details are stored in Zoho CRM, hosted in Australia. We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including:
- HTTPS encryption on this website
- Multi-factor authentication on our Zoho, Microsoft 365, SiteGround and WordPress admin accounts
- Access to client data restricted to authorised personnel, with role-based permissions in Zoho
- Regular updates to WordPress, our theme and plugins
- Automated website backups
- Passwords kept in a password manager and never shared
- Password or biometric protection on all devices used to access client data
We keep your information for as long as reasonably necessary for the purposes described in this policy, or as required by law.
If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
8. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us at info@theshorelineagency.com.au. We will respond within a reasonable timeframe, generally within 30 days.
9. Cookies
Our website uses cookies for Google Analytics and to make the site work. You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.
10. Complaints
If you have a concern about how we have handled your personal information, contact us first at info@theshorelineagency.com.au so we can try to resolve it directly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the last updated date shown at the top.
12. Contact us
The Shoreline Agency
info@theshorelineagency.com.au